Refund policy

We want you to enjoy the wine. If something is wrong with your order, tell us and we will put it right.

Damaged, faulty or incorrect orders

If a bottle arrives broken, if the wine is faulty, or if we sent you the wrong case, contact us at info@ilgeco.co.za with your order number and a photograph. We will arrange a replacement or a full refund, including delivery costs.

Please tell us as soon as you can after delivery so we can take it up with our courier.

What counts as a fault

Cork taint, oxidation and secondary fermentation are faults, and we will replace or refund the affected bottles. Natural tartrate crystals, light sediment and variation between vintages are not faults. Our wines are unfined and only lightly filtered, so some sediment is expected.

Change of mind

Because we sell alcohol and cannot resell wine once it has left our control, we are not able to accept returns simply because you changed your mind, unless the law requires it.

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act, 68 of 2008, or the Electronic Communications and Transactions Act, 25 of 2002.

Refunds

Approved refunds are paid back to the original payment method.

Contact

Email info@ilgeco.co.za with your order number.

[TO CONFIRM: confirm the return window in days, who pays return delivery, the refund processing time, and whether an ECTA seven day cooling-off right applies to wine sold online]